Privacy Notice
PRIVACY NOTICE
Thank you for visiting our website which is operated by lumapalo. We are committed to providing an exciting and safe online shopping experience and an elevated level of personal service synonymous with lumapalo. This commitment includes respecting and protecting the privacy of your personal information.
This privacy policy describes the types of information we collect from and about you when you visit our website, each a "Site". The Sites and all functionality and features thereon are collectively referred to as the "Services". This privacy policy also explains how lumapalo may use and share your personal information, as well as your ability to control certain uses of it.
By using the Services, you agree to the collection, use, and disclosure of your information as described in this privacy policy, including the transfer to and storage of your personal information in the United States/Canada/Hong Kong, and agree to the Terms of Use which are incorporated by reference. If you do not agree, please do not access or use the Services.
Q: What information does lumapalo collect?
A: lumapalo may collect information from or about you in the following ways:
From lumapalo's Interactions With You: We collect information from and about you and your transactions and other interactions with us. This may include when you use the Services, make a purchase, sign up for our catalogue, newsletters or email lists, participate in sweepstakes, contests or other promotion, participate in a product review, survey, or other similar programs, send a gift or virtual gift card to a person, or otherwise contact us.
If you make a purchase from us, we may also collect the billing address.
Information You Provide About a Third Party: If you send someone else a communication from the Services, we may collect information such as that person's name, telephone number, email, and/or shipping address.
Automatically on the Site: We, or our service providers, may use cookies, web beacons/pixel tags, log files, JavaScript, and other technologies to collect certain non-personal information about visitors to our Site, users of our online services, and interactions with our emails and online advertisements, and to allow lumapalo to keep track of analytics and certain statistical information.
From Third Party Sources: We may acquire information from other sources to update or supplement the information that you provide or that we collect automatically, or when you connect with lumapalo through a third party, including through social networks, based on your registration and privacy settings on those third-party sites.
Combination of Information: We may combine the information we receive from or about you, including information you provide to us and information we automatically collect through the Site, as well as information across other computers or devices that you use, with information we collect or receive about you from other online and offline sources, or from other third-party sources.
Third Party Analytics and Advertisements: We also may use third-party advertisements, analytics, and tracking tools to better understand who is using the Site, how people are using the Site, how to improve the effectiveness of the Services and related content, and to help us or those third parties serve more targeted advertising to you across the Internet.
Q: What are my Tracking Options?
A: Certain parts of the Site require cookies. By registering for and using the Services, you are consenting to the use of cookies. If you do not agree to the use of cookies, you cannot use the Services.
Strictly Necessary Cookies – These cookies are essential to enabling you to browse and use the functionality of a website and without them the Services cannot be provided.
Performance Cookies – These cookies collect information about how visitors use the Services, for example, pages that they visit and if they receive error messages.
Functionality Cookies – These cookies allow us to remember certain choices you make about how you like to use the Services and provide you a more personalized experience.
Targeting Cookies – These cookies are used to deliver online advertisements that are relevant to you and your interests and to measure the effectiveness of advertising campaigns.
Our system may not respond to Do Not Track requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use.
To learn more about managing your privacy and storage settings and opting out from receiving third-party advertiser cookies, you may visit the Network Advertising Initiative's opt-out page at http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices and follow the instructions on how to opt out.
If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout/.
Q: How does lumapalo use the information collected?
A: lumapalo may use the information we collect from and about you for any of the following purposes:
To validate, confirm, verify, deliver, install, and track your order, including to process payment card transactions, arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, and contact you about your orders.
To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site.
To send you catalogs, information, newsletters, promotional materials and other offerings from lumapalo or on behalf of our partners and affiliates.
To provide you with customized Site content, targeted offers, promotions and advertising on the Site, through other third-party sites or apps, or via email or text messages.
To improve our sites, products/services, customer service, and customer shopping experience.
To use your data in an aggregated non-specific format for analytical and demographic purposes.
To protect the security or integrity of the Site and our business.
To contact you when necessary or requested, including responding to your questions and comments and providing customer support.
Q: What information does lumapalo share with others?
A: lumapalo may share personal information we collect from and about you in the following ways:
lumapalo Affiliates: We may share collected information within lumapalo’s affiliated companies and any future additions to lumapalo’s family of affiliated companies.
Co-Marketing Partners: Certain areas of the Services may be provided to you in association with third parties, such as companies that provide products and services, rewards programs, joint sales programs, sweepstakes, promotional campaigns, and other jointly sponsored events.
Other Third Parties: lumapalo may share your information with select partners, affiliates, and other third parties that we believe may have offers or be of interest to you.
Legal Disclosures; Safety: lumapalo may transfer and/or disclose the information we receive from and about you to comply with a legal obligation, provide information to governmental authorities in accordance with applicable law, and protect the rights, property, safety, or security of third parties, users of the Services, lumapalo, or the public.
Sale of Business: During the normal course of our business, we may sell or purchase assets. If another entity acquires all or part of lumapalo or its family of affiliated companies, information we have collected about you may be transferred to such entity.
Service Providers: We use third-party service providers to perform certain services on our behalf when the information is necessary for them to perform their duties.
Aggregate or Anonymous Non-Personal Information: We may also share or sell non-identifiable aggregate or anonymous information with our affiliates, agents, service providers, business partners, or other third parties for marketing, analytics, or other lawful purposes.
Text Marketing and notifications: By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form, or using a keyword, you agree that we may send you text notifications and text marketing offers. Any other third-party service that you may decide to use outside the scope of lumapalo will be subject to its own specific third-party policies.
Q: How can I view, update or remove my information?
A: If you have made a purchase, you can contact our Customer Service Department at the email address listed in the "Contact Us" section below to access or update any of this information.
You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data.
Q: What choices do I have about receiving communications from lumapalo?
A: If you make a purchase, you will automatically receive promotional emails and direct mail from lumapalo. We provide our customers with the opportunity to opt out of having their information used for purposes not directly related to placement, processing, fulfillment, or delivery of a product order.
Electronic Promotional Offers: You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any promotional email you receive.
Direct Mail Promotional Offers: If you would like to be removed from our lumapalo catalog mailing list, please contact a Customer Service representative by email.
Other Contact: In all cases, you may email us at the email address listed in the "Contact Us" section below.
Q: What are California Privacy Rights?
A: If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes. To make such request, please submit a written request to the following email address specifying that you want a copy of lumapalo's "California Privacy Rights" notice: service@lumapalo.com. Please include "Attn: California Privacy" in the subject line.
Non-affiliated third parties are independent from lumapalo and if you wish to receive information about your disclosure choices or stop communications from such third parties, you will need to contact those non-affiliated third parties directly.
Q: What about children's privacy?
A: Protecting children's privacy is important to us, and the Site is not intended for children under the age of thirteen. We do not direct the Site to, nor do we knowingly collect any personal information from such children. If you are not 18 or older, you are not authorized to use the Services. If lumapalo learns that a child under the age of thirteen has provided personally identifiable information to the Site, it will use reasonable efforts to remove such information from its files.
Q: What about security?
A: We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and Site visitors. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.
Q: What about other websites?
A: Our website may include links to third-party websites that are not affiliated with lumapalo. These websites may send their own cookies to visitors, collect data, or solicit your information. The privacy policies of these other websites may be very different from our policy.
Q: Where and for how long is my data stored?
A: Your personal information may be stored and processed on servers in the United States/Canada/Hong Kong and is subject to the laws of the United States/Canada/Hong Kong.
Personal information that we collect, access, or process will be retained only so long as necessary for the fulfillment of the purposes for which it was collected, as necessary for our legitimate business purposes, or as required or authorized by law.
Q: What if I live internationally?
A: Our digital operations are conducted, in whole or in part, in the United States/Canada/Hong Kong. Regardless of where you live, you consent to have your personal data transferred, processed, and stored in the United States/Canada/Hong Kong, and allow lumapalo to use and collect your personal information in accordance with this Privacy Policy.
Q: How does lumapalo communicate changes to this Policy?
A: Any changes to our Privacy Policy will be posted here so that you will always know what information we gather, how we might use that information, and whether we may disclose it to anyone. Your continued use of the Site following posting of changes to these terms will mean you accept these changes.
Q: Whom do I contact if I have additional questions or concerns about this policy? How do I lodge complaints?
A: We welcome you to reach out if you have any questions or concerns regarding our privacy practices. Please feel free to contact lumapalo Customer Service via email at service@lumapalo.com. For all unsubscribe requests, contact service@lumapalo.com. For privacy-related questions, contact us at service@lumapalo.com.
We are transparent about the ways in which we collect and use personal information and welcome your questions and concerns. If you have any concern or complaint about the way we handle your personal information, please contact us at service@lumapalo.com.
"By using our website, you, the visitor, agree to allow third parties to process your IP address in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser, a temporary cookie which gets automatically removed when you close your browser. We do this in order for the selected currency to remain selected and consistent when browsing our website so that prices can convert to your local currency."