Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped out.

Returns (if applicable)

lumapalo accepts returns of products. Customers have the right to apply for a return within 14 days after receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, lumapalo requires a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Customers will only be charged once at most for shipping costs, including returns. No restocking fee will be charged to consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, lumapalo will email you a notification of receipt. lumapalo will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact lumapalo at service@lumapalo.com.

Please contact lumapalo Customer Service at service@lumapalo.com to get the return address.