When can I expect to receive my shipment?

All lumapalo orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive within 10–20 business days after the shipment date, depending on the availability of the carrier provider and location. 

We do apologize that shipment delays may occur if the shipment requires Customs clearance or inspection, or if transportation delays are caused by the carrier service.

How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number to track your order at www.17track.net.

What are your shipping rates?

lumapalo has a fixed shipping rate of $5.99 USD to all destinations worldwide.

Which countries do you ship to?

Currently, lumapalo ships worldwide. However, if your country is not supported by our logistics provider, we will inform you right away and make the necessary changes to your order.

To know more about our destination listings, contact lumapalo via service@lumapalo.com 

 

How can I change my Shipping Address?

Changing your shipping address is only allowed on or before 11:00pm, PDT, -7 GMT, on the same day the order is placed. You may contact lumapalo via service@lumapalo.com to request such changes.

 

Can I deliver to another address, other than my card billing address?

Yes, it is possible.

How is my order shipped?

lumapalo orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.

 

Part of the goods may be shipped directly from lumapalo domestic warehouses, while the remaining items may be produced and shipped from our fulfillment partners.